Transformation is No Longer an Option Customers seeking commercial loans want to work with lenders that are fast, accessible, transparent, and easy. In fact, ease of doing business is paramount in whether a customer chooses you or someone else to service their lending needs. Doing things “the way it’s always been done” isn’t going to work anymore, not when other institutions, fintechs, and non-traditional lenders are already adopting a digital, straight-through processing, real-time approach to commercial lending. They understand that technological transformation translates into relationship capital, which then translates into more revenue and growth. Many are getting better at focusing on clients and delivering the experience they demand, which sets the competition bar higher and higher. Savvy banks now know that “the way things have always been” is no longer a viable roadmap to the future, and are to adopting an approach of transformation to deliver the mobile, digital, “anytime anywhere” experience required to keep, and attract, customers.